Calibration Interactive Voice Response Personalization Virtual Agent 
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.
The Northridge Group
SEPTEMBER 27, 2017
All of this data provides some excellent context for each unique customer that can be used to create a personalized and differentiated experience. Chatbots, Virtual Agents, and dynamic routing are examples of how AI can help during customer interactions. Additionally, AI can help after the interaction.
Expert insights. Personalized for you.
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