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New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face

Customer Service Life

Calibrate with contact center leadership, making adjustments to the process until you feel that it’s helping you achieve the mission. Problem #3 – Engineering is ready for more projects and we need input from the contact center. Regularly evaluate customer interactions and coach agents.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing.