Calibration Customer centricity Personalization Transportation 
The Petrova Experience
APRIL 4, 2023
Fold tools like OpenAI into your customer experience strategy in a way that reaffirms your commitment to customer centricity. Leverage AI intentionally to add value internally to employees, business processes and budgets; and externally, to your customers. It is not an end-product. We see this frequently.
The Petrova Experience
FEBRUARY 20, 2024
A capability that needs to be developed in customer-centric use cases. Use AI to create a new product , end-user experience, and customer outcomes. They can even serve as a way of moving your customer along the customer journey in a more personalized environment that ultimately increases product utilization and fosters loyalty.
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