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Treating employees as customers

Connecting the Dots

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. The employee service delivery survey. The survey covers all employee interactions for clearly defined job responsibilities and goals. Choosing The Right Survey.

Surveys 62
article thumbnail

Treating employees as customers

Connecting the Dots

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. The employee service delivery survey. The survey covers all employee interactions for clearly defined job responsibilities and goals. Choosing The Right Survey.

Surveys 48