NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Best practices 98

Best practices Call Center Gamification Contact center software 98

pindrop

OCTOBER 21, 2021

Call volumes spiked and call wait times lengthened as frustrated customers searched for a better way to engage with businesses. Transformation of legacy infrastructure to cloud including intelligent voice routing, IVR, and call recording applications. Core Contact Center Infrastructure.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Call Experts

SEPTEMBER 18, 2019

In addition, we hold regular Quality Assurance calibrations with all of our management teams to guarantee that we are listening for, grading and coaching those specific aspects of a call that lead to a seamless, enjoyable experience for all of your callers. Do you need to upgrade your IVR? providing helpful feedback.

Calibration 40

Calibration Coaching Call Center outsourcing 40