BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Outsource Consultants
MARCH 29, 2021
It’s important that your call center can understand and articulate the methodology behind your KPIs and why they matter. KPIs that are set too high will cause agents to fall short and lose morale; Too low, now you’re missing out on revenue and customer service improvements. Call Center Tip #3 — Avoid KPI Cannibalization.
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