Calibration Consulting Customer Care Morale 
Connecting the Dots
SEPTEMBER 7, 2020
Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? The post Treating employees as customers appeared first on Customer Care Measurement & Consulting (CCMC).
Connecting the Dots
SEPTEMBER 9, 2019
Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? The post Treating employees as customers appeared first on Customer Care Measurement & Consulting (CCMC).
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