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Treating employees as customers

Connecting the Dots

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? The post Treating employees as customers appeared first on Customer Care Measurement & Consulting (CCMC).

Surveys 62
article thumbnail

Treating employees as customers

Connecting the Dots

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? The post Treating employees as customers appeared first on Customer Care Measurement & Consulting (CCMC).

Surveys 48