Playvox
NOVEMBER 3, 2021
Related: 7 Ways to Drive Cultural Change that Boosts Agent Morale. Leadership can share helpful feedback — that’s both positive and constructive — so employees can enhance their performance and grow their careers. This is more important now with the rise of contact center agents working remotely. Partnership.
Playvox
MARCH 12, 2024
In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.
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Connecting the Dots
SEPTEMBER 7, 2020
Implementing learnings from a well-constructed survey results in employees incentivized to give great service, empowered with the tools, information (including clear, truthful and timely answers to common customer questions and concerns) and authority needed to perform their jobs. If the customer took a survey, how would they rate the call?
Connecting the Dots
SEPTEMBER 9, 2019
Implementing learnings from a well-constructed survey results in employees incentivized to give great service, empowered with the tools, information (including clear, truthful and timely answers to common customer questions and concerns) and authority needed to perform their jobs. If the customer took a survey, how would they rate the call?
CSR Inc.
NOVEMBER 6, 2016
At worst, it can do serious damage to agent morale and productivity. It is important to understand how often the vendor will review progress and use your goals and success criteria to calibrate your firm’s call center efforts to consistently stay on target. But making sure the program itself is also high quality is just as critical.
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