Playvox

NOVEMBER 3, 2021

This is more important now with the rise of contact center agents working remotely. Related: 7 Ways to Drive Cultural Change that Boosts Agent Morale. Leadership can share helpful feedback — that’s both positive and constructive — so employees can enhance their performance and grow their careers. Partnership.

Contact Center 103

Contact Center Calibration Construction Morale 103

Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call.

Morale 78

Morale Gamification Contact Center Quality management 78

Connecting the Dots

SEPTEMBER 7, 2020

CCMC has developed a methodology for assisting contact center, retail, human resources, and customer satisfaction managers in identifying the issues that put the loyalty and motivation of the most employees at risk. CCMC usually experiences a 40-65% response rate among contact center or front-line employees.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

CCMC has developed a methodology for assisting contact center, retail, human resources, and customer satisfaction managers in identifying the issues that put the loyalty and motivation of the most employees at risk. CCMC usually experiences a 40-65% response rate among contact center or front-line employees.

Surveys 48

Surveys Education Calibration Contact Center 48