Calibration Coaching Data Gamification 
Playvox
MARCH 12, 2024
McKinsey data show that when employees are intrinsically motivated, they are 32 percent more committed to (and 46 percent more satisfied with) their jobs, suffer significantly less burnout than other employees do, and perform 16 percent better. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
NobelBiz
FEBRUARY 27, 2024
Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This increases the likelihood of first-call resolution. RELATED ARTICLE What is IVR?
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Playvox
SEPTEMBER 20, 2023
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. AI analyzes complex data sets and makes recommendations or takes action based on what it learns. QA analyzes problems after they happen.
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.
Customer Service Life
JUNE 17, 2019
Build forms and maintain historical data with zero effort. If I’m manually building a quality form I much prefer a form builder similar to Google Forms versus entering data directly into spreadsheets or using pen and paper. Calibrate with all scorers. No formulas required. Permissions and access. Integrate with your helpdesk.
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