Calibration Coaching Contact center software Interactive Voice Response 
NobelBiz
FEBRUARY 27, 2024
Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. RELATED ARTICLE What is IVR?
NobelBiz
APRIL 18, 2023
Incorporating advanced technology into your call center can significantly boost productivity and efficiency. From intelligent call routing to AI-powered chatbots, advanced tools like ACD, IVR, or WFO software innovative solutions can streamline call center operations, automate routine tasks, and empower agents to excel.
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NobelBiz
APRIL 3, 2023
Rigorous quality management systems in call centers help ensure customers have the best possible experience, which not only strengthens your brand’s reputation but also leads to long-term customer loyalty. Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management?
Serenova
MAY 29, 2020
According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. One solution is to leverage your interactive voice response (IVR) system to get callers’ phone numbers and use a virtual hold system to call back.
Serenova
MAY 29, 2020
According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. One solution is to leverage your interactive voice response (IVR) system to get callers’ phone numbers and use a virtual hold system to call back.
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