Business Process Outsourcing industry standards Interactive Voice Response Technology 
Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.
Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.
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Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.
Global Response
MARCH 20, 2023
Implement advanced call routing and IVR systems Aside from agent training, there are other things you can do to reduce AHT as well—and making effective use of the technology available is an important one. Analysis tools such as speech analytics, AI, operational measurements and so on can help you pinpoint bottlenecks in your process.
Hodusoft
AUGUST 9, 2023
It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).
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