Our Favorite Customer Support Reads and Listens of 2021
Nicereply
DECEMBER 28, 2021
We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. At some point, the inquiries from customers can be too much to handle internally. So for many companies, outsourcing is the best next move. Thank you for joining us for the ride in 2021!
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