Business Process Outsourcing, Customer Experience, Inbound sales and Outbound sales

The Best CX Is Derived From the Best Sales Leadership

Anexa BPO

SEPTEMBER 2, 2022

While a lot is being said about customer experience in 2022, and how it is the single most compelling dynamic in driving success, what would it look like if we pulled back the CX curtain and took a deeper dive into the elements that go into building a powerful platform that supports exceptional customer experience?

Sales

Sales Real estate Outbound sales Business Process Outsourcing

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices

Best practices outsourcing Call Center virtual call center

Customer Contact Central

The Best CX Is Derived From the Best Sales Leadership

Call Center Outsourcing: Pros, Cons, and Best Practices

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