7 Proven Ways to Manage Contact Center Agent Staffing Shortages
Playvox
OCTOBER 19, 2021
Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents. Worsening the cycle, burnout leads to attrition at a time when contact centers can’t afford to lose agents.
Let's personalize your content