Remove Brand ambassadors Remove Gamification Remove Morale Remove Strategy
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Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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5 Principles of Good Customer Service

CSM Magazine

Make yours stand out from the crowd with the right strategy. The old adage ‘people buy from people’ underpins every good customer service strategy so bear this in mind when creating your own vision of what excellent service looks like. Offer rewards to those who share their brand story successes and learning, with others.