TeleDirect

DECEMBER 14, 2023

They want personalized services from companies that know them and understand their needs. For this reason, some businesses shy away from the support call centers provide, thinking they couldn’t offer that level of engagement — and they would be wrong. No detail is missed, and every conversation is personable and professional.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

The Northridge Group

NOVEMBER 9, 2022

If the associate isn’t able to quickly identify where that person is on their customer journey, and what steps have already been taken, the customer may feel frustrated. First Call Resolution increased 40 basis points, which equated to $500,000 in cost savings. points overall; one supervisor team increased by 10.6%

Contact Center 104

Contact Center contact center associations Brand ambassadors Coaching 104

Global Response

JANUARY 9, 2023

With skilled customer service representatives , your support for customers is more effective, personalized, valuable and simply easier. This can lead to faster handle times, improved first call resolutions, and of course, more satisfied customers.

Customer Service 62

Customer Service Brand ambassadors Feedback Self service 62

aircall

SEPTEMBER 22, 2021

While these surveys can be in the form of written questionnaires, in-person interviews, or phone calls, they are now more commonly done over the internet or other digital means. The higher the score, the more your customers will act as your brand ambassadors to their circles of influence—generating a positive sales cycle. .

Feedback 62

Feedback Journey mapping Brand ambassadors call center software 62

Advertisement

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

Contact Center

aircall

NOVEMBER 3, 2016

To truly exemplify speed and efficiency, your support team’s objective should be first call resolution. If you structure your support funnel to encourage phone calls for more serious or complex issues, you can strive to fix them on the first call. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

To truly exemplify speed and efficiency, your support team’s objective should be first call resolution. If you structure your support funnel to encourage phone calls for more serious or complex issues, you can strive to fix them on the first call. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

Advertisement

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center