aircall

MARCH 12, 2021

If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. How to Measure Call Center Performance. First call resolution. Call frequency. Diduenjoy : Automated surveys.

Call Center 62

Call Center Metrics First call resolution call center software 62

aircall

SEPTEMBER 22, 2021

Negative feedback gives you an opportunity to prove you’re listening and build your brand reputation. The benefits of customer feedback come from both positive and negative feedback, so let’s take a look at how to collect it. . Customer Feedback Surveys. Customer feedback surveys come in various shapes and sizes.

Feedback 62

Feedback Journey mapping Brand ambassadors call center software 62

Global Response

JANUARY 9, 2023

Of course, there are different standards and conventions for different channels—how agents talk to customers on Twitter is necessarily different than how they should talk to them via email. This can lead to faster handle times, improved first call resolutions, and of course, more satisfied customers.

Customer Service 62

Customer Service Brand ambassadors Feedback Self service 62

aircall

NOVEMBER 3, 2016

In other articles, we’ve seen how using the phone for customer support can be instrumental in reducing churn and enabling customer success. This article looks at why using the phone for customer central is still indispensable, and how to maximize its efficiency. Surveys are very useful in that regard. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

aircall

NOVEMBER 3, 2016

In other articles, we’ve seen how using the phone for customer support can be instrumental in reducing churn and enabling customer success. This article looks at why using the phone for customer central is still indispensable, and how to maximize its efficiency. Surveys are very useful in that regard. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

Tethr

OCTOBER 2, 2020

A cheat-sheet on how to improve your customer effort score with Tethr. One single, solitary phone call, chat message or customer support email can mean the difference between your customer’s positive perception of your brand and experience and their frustration with it, and eventual churn.

Customer effort 110

Customer effort Customer Care Coaching Surveys 110