aircall

MARCH 12, 2021

It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. Call metrics and KPIs.

Call Center 62

Call Center Metrics First call resolution call center software 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Eliminate Hold Time in Your Call Center Everything from your product itself, to brand voice and color will impact how customers feel about your brand. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Fonolo

AUGUST 25, 2020

Or perhaps you’re looking for information on how the general public perceives your brand in relation to your competitors. Are you simply looking for specific feedback on a new product or service? If you want specific details on how customers experience your sales process or brand, a customer experience survey is the way to go.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Tethr

OCTOBER 2, 2020

You don’t want to be leaving your customers’ needs and experiences behind while you rush off to meet sales quotas or try zigging instead of zagging your product or service in an unstable market climate. Are our customer interactions creating happy customers, loyal brand ambassadors? Chapter 1: What is a customer interaction?

Customer effort 110

Customer effort Customer Care Coaching Surveys 110