The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
My friend and call center trainer, Judy McKee, said something years ago that stuck with me, “Never make the customer feel wrong or stupid.” We call it the ‘golden rule’ of customer service. We are all customers for something. Think about how you want to be treated, and treat your customers accordingly.”.
Let's personalize your content