Call Center Metrics and KPIs to Measure Performance and Productivity
CCNG
JULY 27, 2022
Call center executives track strategic metrics and KPIs to make a business case for good customer service on behalf of their clients. Now, customer-centric measures such as CSAT, Customer Effort Score (CES), and Customer Lifetime Value (LTV), stand alongside internal metrics to measure contact center success.
Let's personalize your content