The Best Advice for Contact Centers in 2018: The Experts Weigh In
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AUGUST 29, 2018
I remember when ‘telemarketers’ were working off of flip charts, QA was through a Dictaphone recorder, and reports were done by tick sheets. Dealing with difficult situations needs to be a dominant component of all customer service training and coaching.”. Sheri Greenhaus – Managing Partner CRMXchange.
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