The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
I remember when ‘telemarketers’ were working off of flip charts, QA was through a Dictaphone recorder, and reports were done by tick sheets. With that enlightened perspective, companies would likely spend more on training and engaging their agents, and investing in tools to help them become stronger brand ambassadors.”.
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