Brand ambassadors Coaching First call resolution Personalization 
The Northridge Group
NOVEMBER 9, 2022
If the associate isn’t able to quickly identify where that person is on their customer journey, and what steps have already been taken, the customer may feel frustrated. Implementing a training program to help supervisors develop their coaching skills can be one way to address this head-on. Connect with a Quality Monitoring Expert.
Tethr
OCTOBER 2, 2020
Are our customer interactions creating happy customers, loyal brand ambassadors? Are you investing in coaching for your customer care and support teams? Not only is first-call resolution a bit unrealistic for both companies and their customer service and support staff, but it’s also missing the bigger picture.
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