Brand ambassadors Cloud contact CRM Multichannel 
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. times more likely to stay than leave within a year, according to McKinsey & Co.
VocalCom
JULY 3, 2017
Train agents to use contact center technologies. For example, a CRM is often an essential tool in the call center, so agents must learn how to perform functions such as accessing and updating customer data, handling inbound and outbound contacts, managing prioritized callbacks, and making contact with peers and supervisors as necessary.
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