VocalCom

JUNE 22, 2020

To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. times more likely to stay than leave within a year, according to McKinsey & Co.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

NobelBiz

MARCH 29, 2022

In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Gaining customer engagement benefits companies’ performances and income and can turn clients into “brand ambassadors.” This article details 9 smart strategies that promote customer engagement for your contact center.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

VocalCom

JULY 3, 2017

Train agents to use contact center technologies. For example, a CRM is often an essential tool in the call center, so agents must learn how to perform functions such as accessing and updating customer data, handling inbound and outbound contacts, managing prioritized callbacks, and making contact with peers and supervisors as necessary.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

NobelBiz

NOVEMBER 9, 2021

Furthermore, centralizing your clients’ information within a CRM (Customer Relationship Management) platform enables you to improve responsiveness and, as a result, contentment. In practice, your personnel will be able to immediately access the history of all contacts between the consumer and your organization during customer support calls.

Customer centricity 52

Customer centricity Contact Center Brand ambassadors CRM 52