NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. times more likely to stay than leave within a year, according to McKinsey & Co.
VocalCom
JULY 3, 2017
Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.
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