TeleDirect
DECEMBER 14, 2023
The answer to “ What is call center technology ?” Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). ” has changed dramatically over the years.
aircall
MARCH 12, 2021
It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. Missed calls. Call frequency.
aircall
SEPTEMBER 22, 2021
The higher the score, the more your customers will act as your brand ambassadors to their circles of influence—generating a positive sales cycle. . If handling all the data sounds time-consuming, you can use a cloud-based call center software to help your agents categorize, follow up, and easily act on customer feedback.
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