aircall

JANUARY 24, 2022

Analytics – Track key performance indicators for individuals and teams, so you can identify weak points, coach call agents, and make overall improvements in customer service. Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. . Being coachable.

Call Center 126

Call Center Best practices call center software CRM 126

ViiBE Blog

MAY 4, 2021

The ticketing solution organizes multiple calls under the same ticket and uses tags to flag reoccurring issues. This feature makes finding specific issues or individual customer calls fast and efficient, so you can prevent problems from recurring. Upgrade your call center experience with ViiBE.

First call resolution 52

First call resolution Call Center virtual call center call center software 52

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

aircall

JANUARY 27, 2021

Get familiar with the call center activity feed (for monitoring call center activity). Set up call tagging (tag calls for support, sales, tech, etc.). How to Onboard Your Virtual Call Center Agents. The post How to Start a Virtual Call Center 101 appeared first on Aircall Blog.

virtual call center 62

virtual call center Call Center call center software voip 62