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The Ultimate Guide to Auto QA in Contact Centers: Revolutionizing Quality with AI

Expivia

In this blog, we embark on a journey through practical QA scenarios, illuminating how Auto QA, enhanced with advanced prompting , is reshaping the assessment landscape. From gauging empathy to evaluating call control and refining simple call greetings, we delve deep into the nuances that define exceptional customer interactions.

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Customer Experience: it goes both ways… or does it?!

ijgolding

I am often asked how I can conjure up a topic to write about on a weekly basis. Is there a website to stimulate blog ideas? I am regularly hit by a ‘spark’ – a word, or statement, or observation, or conversation – that leads me to mutter to myself, ‘now that will make a good blog post!’. Cue, my blogging ‘spark’!