GetFeedback

APRIL 17, 2019

Various text templates, suggested replies, customer surveys, the ability to use virtual agents (chatbots) + strong analytics. The post 4 Reasons Your Customers Won’t Reach Out to Customer Service appeared first on GetFeedback Blog. Convenient tools for designing self-service customer portals (without writing any code).

Customer Service 102

Customer Service CRM Self service Gamification 102

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist.

voip 52

voip CRM Enterprise Call Center 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on. Looking for a robust Avoxi alternative ?

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Creative Virtual

JULY 18, 2019

Conversational AI is increasingly an important piece of these initiatives with chatbots and virtual agents becoming essential tools for providing 24/7 self-service to digital customers. Chatbots also lend themselves well to gamification around content awareness, skills training and performance improvements.

Interactive Voice Response 40

Interactive Voice Response Chatbots Virtual Agent Self service 40