OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

AUGUST 1, 2019

This blog is Part 1 of a two-part series. If you notice that an agent’s schedule adherence has taken a dive, it is time to have a talk to determine if they are experiencing burnout. In Part 2 of this blog series we will discuss the causes behind the signs of burnout as well as what you can do to reduce and even eliminate them.

Agent burnout 62

Agent burnout Contact Center Schedule adherence Gamification 62

Noble Systems

SEPTEMBER 29, 2020

Gamification. The Workforce Optimization software suite from Noble includes all of the tools a contact center needs to run an efficient operation, manage employees and resources, and deliver a better customer experience – helping you gain a competitive advantage in today’s high-demand consumer landscape. WFO TERMS TO KNOW.

Management 86

Management Gamification Quality management Schedule adherence 86