Monet Software

APRIL 24, 2020

Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades. For more information about these elements, download our whitepaper on employee engagement here. You might begin with our whitepaper “ The Complete Contact Center Guide to Employee Engagement for SMBs.”

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Playvox

MARCH 27, 2023

As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

MARCH 21, 2024

Let’s take a deeper look at the factors that influence employee engagement and morale. In a recent Harvard Business Review blog, results from a survey of 2,479 people were asked, “What has helped your career more, positive or negative feedback? One fun way to provide recognition is via a gamification solution.

Morale 90

Morale Contact Center Quality management Coaching 90

Noble Systems

SEPTEMBER 29, 2020

WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Quality Management. Gamification. Try these additional resources: BLOG: Call Center Software 101: Introduction to Customer Contact Technology • read.

Management 86

Management Gamification Quality management Schedule adherence 86

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Today’s WEM solutions are optimised for effective employee engagement and staff planning.

Gamification 52

Gamification Analytics Employee engagement Quality management 52