Recipe for Success – The Alphabet Soup of Customer Experience Acronyms
NICE inContact
OCTOBER 5, 2017
There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value.
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