From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith
Vistio
DECEMBER 15, 2021
He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. ” I called the bank, and I was fascinated with this person that I called an operator, or my mother called an operator. This is personalization.”
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