Blog Construction Contact center software industry standards 
Hodusoft
AUGUST 2, 2023
Cost per call is one of the most important metrics for contact centers. As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations. Factors that affect the cost per call How to calculate the cost per call in a contact center?
SharpenCX
FEBRUARY 18, 2020
Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. This isn’t just a time for constructive criticism, but a conversation meant to motivate. I can’t write this blog and watch Netflix at the same time. Talent searching is complicated.
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