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Remote Phone Systems: How to Digitize Your Business Teams

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A virtual phone system is powered by a voice over internet protocol service, commonly known as VoIP. Essentially, a VoIP phone service is a cloud phone system where your team members can make outbound calls and receive inbound calls from any location using a desktop app, laptop, or smartphone running Android or iOS.

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VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

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Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out. The Importance of Using VoIP for Recruiters.

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Virtual Call Center Software: Here’s All You Need to Know

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A virtual call center is a contact center whose agents work remotely. Virtual call center software lets a team work from dispersed locations, while remaining a cohesive unit and performing with easy and efficiency. Virtual call centers work through Voice Over Internet Protocol. Let us show you why.

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How to Help Your Agents Breeze through Their After Call Work

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One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service.

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How to Help Your Agents Breeze through Their After Call Work

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One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service.

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The Importance of a Call Center for Financial Services

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Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. With a call center, your financial services institution has greater ability to gather information about your customers and get to know them better.

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The Benefits of Integrating Your Business Tools Into Your Phone

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Something else that’s important to consider is how new business tools work with virtual phone systems to offer greater functions, features, and capabilities. The right digital tools give your sales and support agents quick access to customer data, which results in improved efficiency and productivity in your call center.

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