Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

TechSee

JUNE 25, 2019

According to IDC, “AI is the game changer in a highly competitive environment, especially across customer-facing industries such as retail and finance, where AI has the power to push customer experience to the next level with virtual assistants, product recommendations, or visual searches.”. Customer Identification. Biometrics.

Technology 122

Technology Customer Service Gamification Contact Center 122

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more. In addition to this, labor laws and other taxes also affect the overall costs.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Moreover, you’ll need to justify the bucks you’ll ask your finance team to shell out. But with so many options, picking the right one can feel overwhelming.

Sales 52

Sales Abandon rate APIs CRM 52