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Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

SharpenCX

FEBRUARY 18, 2020

This isn’t just a time for constructive criticism, but a conversation meant to motivate. I can’t write this blog and watch Netflix at the same time. As a call center manager, you’ll have an advantage in your role (and future roles) if you learn the best practices of call center software.

Call Center

Call Center Coaching Management Contact Center

The Role of Operations in Building a Tech Stack

aircall

FEBRUARY 12, 2021

Collectively, sales team members make up a call center. . Sales teams typically use call center software that includes a cloud-based phone system, a CRM, and other sales software applications. Team members use software applications to enable processes and workflows.

Call Center

Call Center CRM Analytics Coaching

Customer Contact Central

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

The Role of Operations in Building a Tech Stack

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