NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

FEBRUARY 13, 2024

The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations. The transition from traditional to digital call centers is mainly thanks to the transformative impact of new software.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Connecting the Dots

APRIL 21, 2017

It was that seminal piece of work that connected the words “quality” and “profit”. And, I think, you’re on firm ground, as in our business, telling organizations that they really need to be vested in a multi-channel approach, they need to optimize all the new kinds of digital ways of communicating. Those are all really important.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48