Bilingual agents Metrics Multichannel Self service 
Global Response
JUNE 20, 2023
This begins by identifying—and tracking—core KPIs (Key Performance Indicators), or metrics for success and quality—amongst your team. Which KPIs are most important to measure depends on your team, goals, services and objectives. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
Expert insights. Personalized for you.
62 
Let's personalize your content