BPO Call Centers: 8 Features To Look For
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This typically requires dedicated QA agents or managers, as well as QA software and processes.
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