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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

The good news is, in today’s world, there are more options than ever to provide high-quality, cost-effective support in multiple languages if you’re willing to look beyond the traditional live agent model. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.

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BPO Call Centers: 8 Features To Look For

Global Response

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

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Onshore, offshore, nearshore call centers

Global Response

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. A homeshare call center is an outsourced call center model where the call agents work remotely, or virtually.