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How To Pick The Right Call Center Provider

Global Response

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. What results have they achieved for other clients in our industry?

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Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

Highly specialized or technical industries. This is most often the case with highly specialized or technical industries, where in-house experts would be able to provide more specialized support through deep knowledge of the product or industry. Customer service is more important than ever—all the data backs this up.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. These vendors have experience with a variety of industries, including: Automotive. Telemarketing. Communications. Consumer goods. Credit card services. Technology.