Bilingual agents Industry Interactive Voice Response Virtual Agent 
BlueOcean
OCTOBER 4, 2023
Routing a German-speaking customer to an English-only IVR is not going to do your CSat metrics much good. The Role of AI in Bilingual Support We can’t leave this topic without touching on AI. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
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