Bilingual agents Customer Service Sales Scripts 
IdeasUnlimited
APRIL 21, 2022
Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Customers are the most crucial aspect of any successful business. Introduction.
Balto
SEPTEMBER 29, 2022
Most of today’s contact centers supply all agents with the same scripts and materials in English, regardless of whether their communication is English or Spanish-based. And, if your organization has strict compliance measures, the pressure on your talented agents can be overwhelming. Complexities of Bilingual Customer Service.
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