BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Ansafone

JULY 12, 2022

Though in-person stores may close, having the capability to purchase things online at any hour of the day or night comes as a perk for customers who utilize e-commerce businesses. All the while, the ability to reach a national and global market becomes possible. Additionally, happy customers tend to purchase more products.

Bilingual agents 62

Bilingual agents Customer Service Contact Center outsourcing 62

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. The larger an audience you can market to, the larger your personal audience can grow.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62