Bilingual agents Customer Experience Service level Telemarketing 
Global Response
SEPTEMBER 11, 2023
Traditional call centers offer support for inbound or outbound customer communications via voice calls. This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. Do they make use of modern technology to serve customers well?
Global Response
JULY 23, 2023
In these cases, an in-house customer service team makes sense, though it can be helpful to outsource some of the less technical aspects of customer service, such as telemarketing, lead generation or order taking, in order to free up time for internal teams. Organizations needing to improve customer service metrics.
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