Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. And how do offshore solutions, interpreters, and texting play a role? It’s our thing.
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