BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

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Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Call Center outsourcing Bilingual agents Chatbots 62

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. The biggest drawback to onshore call centers is simply that it costs more on all fronts—from hiring in the US to overhead costs of technology, equipment and working space. However, there are possible downsides to consider.

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Call Center outsourcing virtual call center Bilingual agents 62